Security & Privacy

The Torque Approach to Security

Torque is a PCI compliant company and uses highest security standards to ensure its customers about secure online transactions. Being the data controller Torque is responsible to secure your data and committed to practice advanced firewall technology for the order process.

Respecting Your Privacy

Torque is committed to respect your privacy. Therefore, we set the highest ethical standards to protect your sensitive information. This privacy policy describes the type of information we collect, why we will collect it and with whom we will share it.

We value the trust you have paced in us, please read the document regarding our privacy policy.  If you have any queries about our privacy policy, please contact our Customer Support.
 

Type of information we collect

We may collect your contact details, such as your name, email address, phone number, postal address and delivery address (if different). 
We may require your banking details such as credit card number, card holder name, expiration date and CVV or other details necessary for Internet banking. 

In order to improve the shopping experience, we may seek order details of your previous purchases, including transactions and pricing details. 

We may also collect your demographic information (gender, age, income) to conduct optional online surveys to asses our services.

We will collect your session and log in information, which include your IP address, operating system, browser type, browser language, date and time of request.

We will also collect sign in information for third party accounts shared on our website such as, Facebook, Twitter, Pinterest etc.

We shall ask for email communication by any user, for product inquiry, order and transaction details, for any complaints and disputes   etc.

 

How we use or share it

We conduct the business in an ethical manner, hence we collect the personal information of our users or customer only to cater best products and services at www.torqueindia.co. We do not sell, trade, share or transfer your information to any third parties.

Our affiliates and partners that are involved in buying and delivering process, shall use your information. In case of a merger or acquisitions, other business entities may use your information.

An aggregated form of information may be used to understand the consumer behaviour so that we can improve the shopping experience. Our business and marketing activities may also use the demographical profiles of our users. 

To tell you about deals, offers, new launches, shipment status, informational and promotional content, we will use your contact information. There is an opt-out alternative for such services. 

Our cookie policy is used to customize your experience, we may use the information stored in your browser to let you see the recently viewed items, your wish list, cart features etc.

To understand the consumer behaviour, buying preferences and to analyze how user interaction is being forwarded, we will use traffic  low and session login information.

User engagement and time spent by each user on our site accessed with the help your IP address and traffic source information. We may use it to measure the performance.

User information may be required in case of legal disputes, regulatory or statutory requirements, troubleshoot problems, collect fees owed, detect or protect against errors, prevent abuse of our services, prevent violation of rights of third parties, enforce our terms and conditions.

Cookie Policy

For enhanced shopping experience, Torque uses cookies to store your browsing information. Cookies do not save your PII (personally identifiable information), though you can change the cookie settings as per your preferences. By using the website, we believe that you consent with the cookie policy.

User Consent

When you access the website or fill in your details to buy the products or services offered at website, Torque will accept it as your consent with the privacy policy. For user who are not comfortable with the clause and conditions to share their personally identifiable information, it is requested to abort the use of the website. We also provide an opt-out option to our registered users to unsubscribe all the non-essential mails and communication from us and our partners.

Product Customization Policy

All custom orders require full pre-payment.

Estimated delivery times may vary depending on the complexity of the design and any revisions requested by the customer. Please note that expedited shipping options, such as 5-7 day shipping or Prime delivery, are not available for custom orders.

If an order is placed with partial payment, the remaining balance must be paid in full before dispatch of the product.

We do not accept payment on delivery or payments made during transit.

Pending payments against the order has to be cleared within 30 days of placing the order (If selected partial payment option) 

The product can be kept on hold as per customer request (Maximum period of 30 days)

Failing to clear the pending payment with in 30 days after order completion will result in forfeit of advance payment made against the order Or refund will be initiated after deduction of production cost.

More Information

In case you have any question regarding our privacy practices, feel free to contact our Customer Support

Note: The privacy policy of torqueindia.co may subject to change at any time to include or exclude clauses, thus users are requested to visit this page in a timely manner to stay aware with the changes. The above privacy policy does not apply to our affiliates, partners and any third party associated with us, for further interaction kindly review the privacy statement of the respective.