The warranty is eligible for all types of manufacturing defects in the product. To know the warranty period and warranty terms, please refer to the warranty description.

Repair, Replacement or Cancellation of the product under the warranty period is subject to review on the basis of nature of the damage/defect.

Replacement will be provided only in case the product is non repairable after review with our technical team.

Warranty claim process:

Please contact our customer support center through Chat or on the toll-free number +91-7778077779. 

You can also mail us your concerns at support@torqueindia.co

Torque does not provide a warranty on the following goods/materials or any defects (of whatsoever nature):

• Rocking chairs, bean bags, pillows, decor, accessories, and/or handles of any furniture, shelves of cabinets, electrical components, bushes, buffers, etc.
• Any products/part of the products made of marble, glass, stone, plastic, and fiber, unless explicitly mentioned.
• Any defect in the product or damage to its appearance including scratches, dents, stains, wrinkles, color-fading, wearing, beading of fabric/leather, and any other changes developed from normal wear and tear during its use in a natural course or caused by misuse, abuse, neglect, lack of maintenance, improper cleaning, or incorrect handling/installation by the customer or any other third party.
• Any damage caused to the product due to usage of the product beyond its intended use.
• Any product sold by Torque during sale or at a discounted price, unless explicitly mentioned otherwise at the time of purchase.
• Any damage caused due to accident, any act of God, abuse, any agent like water/acid, etc., coming in contact with wooden member/leather, while shifting/transporting of the product from one place to another, etc.
• Any defect that arises due to the failure of the customer to follow the care instructions provided by Torque.
• The repair services for the remaining (2) years will not be applicable to any damage caused to the product resulting from improper installation or assembly by a third party, misuse or use of any accessory purchased from a third party and applied to the product not in compliance with the intended use.