Refund Policy
How do I cancel an item purchased on Torque?
• Cancellation in Case of Damage: In case you received a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at support@torqueindia.co.
• Damage & defect will be assessed in 72 hours, and a solution will be provided. If in the opinion of Torque, the product is broken, it may be replaced, or any other corrective measure may be taken, as deemed appropriate by Torque, to address the issue.
• Cancellation in case of a wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately within 24hrs of delivery & report it to support.
• In the unlikely event that any product you have ordered from us is not as per your expectation, same-time return shall be applicable during the fitment. We will not be able to accept the return once the fitter completes the job and leaves your premises
• Products damaged while being used do not qualify for a refund or replacement.
• Products that have been assembled and/or installed cannot be returned or replaced, in case of any manufacturing defect, the product will be repaired under normal warranty terms.
• Torque will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.
• For more details, please get in touch with us at our customer care number or write to us at support@torqueindia.co
• Products purchased at discount, Customized, or during the sale cannot be canceled.
• Customized orders are not applicable for return or refund.
• Order shipped outside the service zone is not applicable for return or refund.
• Order cancellation request after 48 hr after placing the order will attract a 20% of deduction.
Torque will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.
• For more details, please get in touch with us on our customer care number or write to us at support@torqueindia.co
• Products purchased at discount, Customized, or during the sale cannot be canceled.
Return & Refund:
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
• All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
• Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
• Refund will be initiated via NEFT, cash, or by the way payment was originally made.
• Depending on the orders, the processing charges might be deducted.
• Returns are not allowed in some north-east states including Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura, West Bengal, Andaman & Nicobar, Lakshadweep and Ladhakh.
Warranties:
• The product comes with a 1-5 year warranty which covers manufacturing defects, inherent termite and borer issues.
• This limited warranty does not apply to:
• Small cuts, scratches or damage during the cleaning process
• Damaged caused by the incorrect installation of a product
• Cracks during the random displacement
• Product kept in contact to direct sunlight and water, resulting in decaying of wood
• With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
• As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
• There is no warranty on upholstery/ coverings/ cushion covers.
Warranty Contact:
In case of any issues, please get in touch with us on our toll free customer care number 7778077779 or write to us at support@torqueindia.co. We will resolve your query at the earliest.
Delivery:
• Our support and delivery team will be in coordination with you for a hassle-free installation process.
• Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.
• Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)
• Extra charges applicable for a weekend or specific time deliveries.
• Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this timeline, Torque shall be free to charge for holding the products for longer.
Cancellation after Shipping or at the Doorstep:
• In case of cancellation of an order after shipping or at the doorstep, the customer will be liable to bear forward as well as reverse transportation/shipping charges as occurred by the company.
Disclaimer:
• The accessories showcased in the image are just to give an idea about the setup. These are not a part of the product unless specified.
• In the case of solid wood-based furniture, the wood grain might slightly vary from product to product.
• Intricate design or hand-paint might have slight variation between the 3D picture and the actual product.
• In accordance with the different screen settings and resolutions, there might be a minute difference in fabric color and wood finish between the website images and the actual product.